Privacy Policy

At twodots.gr, we are committed to respecting and safeguarding your privacy, valuing the trust you place in us. Our "Privacy Policy" and "Cookie Policy" aim to ensure that any personal data collected by twodots.gr (hereinafter referred to as the "website") will be protected, used, stored, and processed by us for the purpose of our communication and service provision, always in compliance with the applicable data protection legislation (Regulation (EU) 2016/679).

You should be aware that we collect your data directly from you:

when you subscribe to our newsletter.
when you participate in contests and giveaways.
when you fill out the request for a quote or contact form.
if you wish to receive personalized updates such as targeted advertisements.
if you communicate with us (for example, via phone, email, or any other means) to inquire about our products or services, or for customer service, or to report any issues related to the website, or for any other reason.

Generally

The website twodots.gr (the "website") informs you about the policies regarding the collection, use, and disclosure of personal data when you use our website and the choices you have associated with this data.

We use your data to process your requests and improve our website. By using the website, you agree to the collection and use of information according to this policy.
Our company's website has been designed to comply with the following national and international legislation regarding data protection and the privacy of users:

EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
The compliance of this website with the aforementioned legislation means that this website complies with data protection and user privacy laws established in other countries and territories as well.

Collection and Use of Information

We collect various types of information for different purposes to provide and improve our website for you.
We also collect order data solely for the purpose of order fulfillment and delivery.

Types of Collected Data – Personal data

During the use of our website, we may ask you to provide certain personal information ("Personal Data") that can be used for contact or identification purposes in order to process your request or communicate with you. The information recorded and stored is as follows:
Name, Surname, Email, Phone, Requests/Messages, Cookies, and Usage Data

Usage Data

We may also collect information about how the website is accessed and used ("Usage Data").

These Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, device identifiers, and other diagnostic data.

GDPR

Terms of Consent: We process your data after you have given your consent. You have the right to withdraw your consent at any time.

Right of Access: You have the right to receive confirmation from us as to whether personal data concerning you is being processed.

Right to Rectification: You have the right to obtain from us, without undue delay, the rectification of inaccurate personal data concerning you.

Right to Erasure: You have the right to request the erasure of personal data concerning you, and we are obligated to erase personal data without undue delay.

Right to Restriction of Processing: You have the right to request from us the restriction of processing of your data.

Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and have the right to transmit this data to another data controller.

Use of data

The twodots.gr website uses the collected data for various purposes such as: To provide and maintain the website, To notify you about updates on the website, To allow you to participate in interactive features of our website when you choose to do so (contact forms, etc.), To provide customer support, For analysis of information, so that we can improve the website.

Monitoring website usage.
For detecting, preventing, and addressing technical issues.

Data Transfer

We do not transfer your personal data to third parties. Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

The website twodots.gr will take all necessary measures to ensure that your data is treated securely and in accordance with this Privacy Policy, and there will be no transfer of your Personal Data to an organization or country unless there are adequate controls, including the security of data and other personal information.

Website Visit Tracking

Like most websites, our company's website uses Google Analytics (GA) to track user interaction.

We use this data to determine the number of individuals using our website, to better understand how they find and use our web pages, and to visualize their journey through the website.

Although GA records data such as geographical location, device, internet browser, and operating system, none of this information personally identifies you.

GA also records your computer's IP address, which could potentially be used for your personal identification, but Google does not grant us access to it.

We consider Google to be a third-party data processor.

GA uses cookies, details of which you can find in Google's developer guides. Our website uses GA's analytics.js application.
Disabling cookies in your web browser will prevent GA from tracking any part of your visit to pages on this website.

How we store your personal data:

When browsing our company's website, it is required to input your personal details only if you wish to contact us through the contact form, where you provide us with your contact information, or as a customer of our online store.

Online store

Your personal information regarding your orders is stored as follows:

Retention of inactive accounts for 1 week.
Retention of pending orders for 1 week.
Retention of incorrect orders for 1 week.
Retention of canceled orders for 1 week.
Retention of completed orders for 1 month.

Data Breaches

We will report any illegal data breach of this website's database or the database of any third-party data processor to all relevant individuals and authorities within 72 hours of the breach if it is evident that personally identifiable data stored in a recognizable form has been compromised.

Changes to our privacy policy

Our privacy policy may change from time to time in accordance with legislation or industry developments.

We will not explicitly inform our customers or website users about these changes.
Instead, we recommend that you periodically check this page for any changes to our policy.

Specific policy changes and updates are referenced in the change log file below.

Address

Phone