Privacy Policy

At twodots.gr, we are committed to respecting and safeguarding your privacy, valuing the trust you place in us. Our "Privacy Policy" and "Cookie Policy" aim to ensure that any personal data collected by twodots.gr (hereinafter referred to as the "website") will be protected, used, stored, and processed by us for the purpose of our communication and service provision, always in compliance with the applicable data protection legislation (Regulation (EU) 2016/679).

You should be aware that we collect your data directly from you:

when you subscribe to our newsletter.
when you participate in contests and giveaways.
when you fill out the request for a quote or contact form.
if you wish to receive personalized updates such as targeted advertisements.
if you communicate with us (for example, via phone, email, or any other means) to inquire about our products or services, or for customer service, or to report any issues related to the website, or for any other reason.

Generally

The website twodots.gr (the "website") informs you about the policies regarding the collection, use, and disclosure of personal data when you use our website and the choices you have associated with this data.

We use your data to process your requests and improve our website. By using the website, you agree to the collection and use of information according to this policy.
Our company's website has been designed to comply with the following national and international legislation regarding data protection and the privacy of users:

EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
The compliance of this website with the aforementioned legislation means that this website complies with data protection and user privacy laws established in other countries and territories as well.

Collection and Use of Information

We collect various types of information for different purposes to provide and improve our website for you.
We also collect order data solely for the purpose of order fulfillment and delivery.

Types of data collected - Personal data

During the use of our website, we may ask you to provide certain personal information ("Personal Data") that can be used for contact or identification purposes in order to process your request or communicate with you. The information recorded and stored is as follows:
Name, Surname, Email, Phone, Requests/Messages, Cookies, and Usage Data

Usage Data

We may also collect information about how the website is accessed and used ("Usage Data").

These Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, device identifiers, and other diagnostic data.

Consent Management and Cookie Banner

Our website uses the CookieYes tool to manage users' consent to the installation of cookies and other similar technologies.
On your first visit to our website, a consent banner appears allowing you to choose which cookies you accept or reject.

The CookieYes platform complies with the Google Consent Mode (GCM) standard and ensures that cookies related to advertising and statistics, such as those of Google or Microsoft Ads, are only activated with the explicit consent of the user.

CookieYes also records your consent history and your wish in case you request the revocation or modification of your choices.

The consent policy follows the requirements of the General Data Protection Regulation (GDPR) and Law 3471/2006, as applicable in Greece.

GDPR

Terms of consent: we process your data after you have given your consent. You have the right to withdraw your consent at any time.

Right of access: you have the right to obtain confirmation from us as to whether your data is being processed.

Right of rectification: you have the right to obtain from us, without undue delay, the rectification of inaccurate personal data concerning you.

Right to erasure: You have the right to ask us to delete personal data concerning you and we have the obligation to delete personal data without undue delay.

Right to restrict processing: You have the right to ask us to restrict the processing of your data.

Right to data portability: you have the right to receive from us the personal data that you have provided to us in a structured, commonly used and machine-readable format and you have the right to transfer this data to another controller.

Use of data

The twodots.gr website uses the collected data for various purposes such as: To provide and maintain the website, To notify you about updates on the website, To allow you to participate in interactive features of our website when you choose to do so (contact forms, etc.), To provide customer support, For analysis of information, so that we can improve the website.

Monitoring website usage.
For detecting, preventing, and addressing technical issues.
Data Transfer

We do not transfer your personal data to third parties. Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

The website twodots.gr will take all necessary measures to ensure that your data is treated securely and in accordance with this Privacy Policy, and there will be no transfer of your Personal Data to an organization or country unless there are adequate controls, including the security of data and other personal information.

Website Visit Tracking

Like most websites, our company's website uses Google Analytics (GA) to track user interaction.

We use this data to determine the number of individuals using our website, to better understand how they find and use our web pages, and to visualize their journey through the website.

Although GA records data such as geographical location, device, internet browser, and operating system, none of this information personally identifies you.

GA also records your computer's IP address, which could potentially be used for your personal identification, but Google does not grant us access to it.

We consider Google to be a third party data processor.

GA uses cookies, details of which you can find in Google's developer guides. Our website uses GA's analytics.js application.
Disabling cookies in your web browser will prevent GA from tracking any part of your visit to pages on this website.

Conversion Tracking (Conversion Tracking)

Our website uses the Google Ads Conversion Tracking tool to record user actions (such as form submission) in order to evaluate the effectiveness of our ads.

The recording of these actions is carried out without the use of cookies and without recording personal data, based on the legitimate interest of our company (Article 6, paragraph 1 f) of the GDPR Regulation), in order to improve our services and user experience.

These measurements are carried out:

• No data storage in the user's browser.
• No identification or user profiles.

Using tools that comply with Google Consent Mode to ensure that cookies are not enabled without the user's consent.

Conversion tracking is done solely for the purpose of analyzing ad performance and improving the visitor's experience, without violating the rights and freedoms of users.

More information about Google Consent Mode: Link to the official Google page.

Tracking via Microsoft Ads (UET)

Our website also uses the Microsoft Ads Universal Event Tracking (UET) tool to track the effectiveness of our ads on the Microsoft network (e.g. Bing).

The recording is done via a special tag (UET tag) which is only activated if you have given your consent for marketing cookies via the consent mechanism (CookieYes).

The data collected is not used to identify you and is used solely for the purposes of advertising analysis and targeting in the context of our campaigns.

You can withdraw your consent or adjust your preferences at any time.

Use of Microsoft Clarity for statistical analysis of usage

Our website uses the Microsoft Clarity tool, which provides anonymized usage data such as:

• Heat maps (heatmaps)
• Use of buttons and scroll
• Interactions with content

This data does not include personal data and is sent to the Microsoft platform in a format that does not allow for identification of the user.

Clarity is only activated if you have accepted the statistical cookies via the cookie banner. This tool helps us to improve the functionality and browsing experience on our website without violating your privacy.

How we store your personal information

When browsing our company's website, it is required to input your personal details only if you wish to contact us through the contact form, where you provide us with your contact information, or as a customer of our online store.

Data Breaches
We will report any illegal data breach of this website's database or the database of any third-party data processor to all relevant individuals and authorities within 72 hours of the breach if it is evident that personally identifiable data stored in a recognizable form has been compromised.

Changes to our privacy policy

Our privacy policy may change from time to time in accordance with legislation or industry developments.

We will not explicitly inform our customers or website users about these changes.
Instead, we recommend that you periodically check this page for any changes to our policy.

Specific policy changes and updates are referenced in the change log file below.