With over 20 years of experience, we transform your digital presence. We specialize in website and E-Shop development, SEO and Digital Marketing, ERP software and smart automation that take your business to the next level.
Address:
154 Egnatia Street, Thessaloniki 546 36
Phone:
+30 231 231 4095
E-mail:
hello@twodots.gr
Ready for the next step?;
Business Automation & AI to Reduce Manual Work
Business Automation & AI at TWO DOTS help your team reduce repetitive tasks, duplicate entries, and delays. We design workflows that connect forms, CRM, e-shops, ERP, email, tasks, and AI tools, making day-to-day operations faster, more streamlined, and more measurable.
TWO DOTS METHOD
Before we set up an automation, we clarify which process needs to be sped up, what data needs to be transferred, and what the right next step is for each team. That way, technology serves the business, not the other way around.
Why TWO DOTS
Business Automation & AI are not treated as flashy demos. We design them as practical workflows that reduce errors, save time, and streamline day-to-day business operations.
Before choosing a tool, we map out the workflow: what goes in, who reviews it, where updates are needed, and what outcome the team expects.
We’re looking at how forms, WooCommerce, ERP, CRM, email marketing, Google Sheets, task management tools, and notifications work together so that data isn’t scattered all over the place.
We use AI where it has practical value: summarizing requests, categorizing leads, drafting responses, creating tasks, or supporting decision-making—all without losing human control.
Automation requires monitoring. We check logs, errors, API changes, and new requirements to ensure that the workflow remains useful as the business evolves.
Repetitive actions are converted into clear workflows that are executed according to rules, checks, and notifications.
Requests can be categorized, synced with the CRM, used to create tasks, and forwarded to the appropriate team.
With proper tracking, you can see which workflow is effective, where delays occur, and which steps need improvement.
The Business Automation & AI At TWO DOTS, we connect applications, data, and teams through practical workflows. We can work with Zapier, Make, APIs, CRM, WooCommerce, ERP, email marketing, task management tools, and AI tools to help your business reduce time, errors, and repetitive tasks.
What does it include?
Business Automation & AI covers process analysis, workflow design, tool selection, automation implementation, AI steps, testing, documentation, and post-deployment support.
We document recurring tasks, data sources, responsible parties, bottlenecks, and decisions that can be supported by automation.
We define triggers, actions, conditions, approvals, and fallback steps so that each workflow is understandable, controllable, and practical.
We integrate forms, CRM, ERP, WooCommerce, email, spreadsheets, calendars, task managers, and notification tools using Zapier, Make, or custom API logic.
We incorporate AI for summarization, categorization, draft creation, data enrichment, or action recommendations, with clear boundaries and human oversight where necessary.
We test scenarios, check for errors, notifications, and edge cases to ensure that automation doesn't silently stop when a field or API changes.
We provide a clear description of the workflow, user instructions, and ongoing support for changes, new automations, and improvements.
Business Automation & AI require proper automation that doesn’t start with the tool. It starts with the process, goes through small, safe tests, and results in workflows that can be maintained.
We document the current process, the systems involved, the data being processed, and the points where delays or errors occur.
We define what will be automated, which tools will be connected, which AI steps make sense, and what checks must be in place before activation.
We set up triggers, actions, conditions, API calls, notifications, and AI prompts, using clear, readable, and repeatable naming conventions and logic.
We run real-world scenarios, check what happens in the event of a failure, when the team is notified, and how we ensure that no data is lost.
After implementation, we monitor logs, usage patterns, errors, and new requirements so that the workflow can evolve alongside the business.
For the Business Automation & AI service, the cost depends on the complexity of the workflow, the systems involved, the need for APIs, the level of AI logic, testing, and post-deployment support.
A simple form that creates a task presents one set of challenges, while a workflow that connects CRM, ERP, an e-shop, email, the warehouse, and different teams presents another.
When AI is used for summarization, classification, drafting, or generating suggestions, it requires proper prompt design, quality control, and safe usage guidelines.
Automations are affected by changes to APIs, fields, and workflows. Support ensures that the workflow continues to function.
Packages
The packages provide a clear starting point. The final scope is defined after the necessary processes, tools, and data have been identified.
For businesses that want to automate a repetitive step.
from 450€
For businesses that need more workflows, CRM actions, and notifications.
from 900€
For complex requirements involving AI steps, custom logic, APIs, or multiple interconnected systems.
from 1.400€
The prices listed do not include VAT 24%.
For larger teams, it’s a good idea to start with a brief automation audit to identify which workflows are the most efficient in terms of time, errors, and service speed.
Introductory Meeting
In 15 minutes, we can determine whether Business Automation & AI are a good fit for your repetitive tasks and whether you need simple app integration or more advanced AI logic.
To improve performance, the calendar opens only when you choose to schedule an appointment.
Schedule a free 15-minute appointmentFAQ
We've compiled a list of frequently asked questions about Business Automation & AI, costs, Zapier/Make, CRM, ERP, e-shops, AI implementation steps, and post-activation support.
These are workflows that connect tools, data, and teams so that repetitive tasks can be automated. AI can assist with summarization, classification, drafting, or decision support.
Depending on the project, we can use Zapier, Make, APIs, CRM tools, WooCommerce, ERP, Google Workspace, email marketing platforms, and task management systems.
Yes, provided that the ERP or e-shop offers the appropriate integration capabilities. We typically review orders, customers, products, inventory, prices, invoices, and team updates.
A basic workflow can start at €450. The final cost depends on the tools, data, AI steps, testing, complexity, and the support required.
Yes, when there are appropriate safeguards, data validation, and human verification at critical points. We don’t let AI make decisions unchecked in sensitive processes.
Yes. Automations require monitoring because APIs, fields, forms, and requirements change. We provide support for fixes, changes, and new workflows.
Reviews
Σχόλια πελατών που αποτυπώνουν την εμπειρία συνεργασίας, την οργάνωση και την υποστήριξη που δίνουμε σε κάθε ψηφιακό έργο.
Excellent collaboration from our first contact through to delivery. The TWO DOTS team understood what my business needed, proposed a clear structure, and helped us better organize our online presence.
Top-notch in quality, responsiveness, and approach. From the very beginning, there was a clear picture of the steps involved, the needs, and how to properly leverage the company’s digital presence.
It was a very positive experience working with them. They didn't just focus on the design; they also addressed the structure, the copy, the touchpoints, and the company's overall image.
The collaboration was professional, well-organized, and creative. The final result accurately reflects the style of my work, and content management is simple and practical.
Consistency, quality, and meaningful guidance. The team helped us clarify what should be highlighted, how to organize our services, and which areas need emphasis.
Excellent communication and a very professional result. TWO DOTS provided solutions to issues we hadn't even considered, and the process was straightforward, with no delays.