With over 20 years of experience, we transform your digital presence. We specialize in website and E-Shop development, SEO and Digital Marketing, ERP software and smart automation that take your business to the next level.
Address:
154 Egnatia Street, Thessaloniki 546 36
Phone:
+30 231 231 4095
E-mail:
hello@twodots.gr
Ready for the next step?;
Digital Back Office
TWO DOTS’ Digital Back Office manages the digital tasks that pile up every month: changes to WordPress or the e-shop, content, leads, newsletters, small automations, reporting, and day-to-day organization.
TWO DOTS METHOD
Before we get started, we take stock of recurring pending tasks, identify what falls within the monthly scope, and establish a clear framework for collaboration. This way, the Digital Back Office functions as an organized extension of your team.
The Real Void
Digital Back Office is a monthly digital support service for businesses that have a website, an online store, leads, and tools, but don’t have the time or an in-house team to keep them organized each month.
Minor changes, landing pages, articles, products, forms, and campaign updates are often delayed because there is no consistent process in place.
Requests, forms, follow-ups, and responses need to flow smoothly so that opportunities aren't lost in the day-to-day routine.
Email, Sheets, CRM, newsletters, and automations are all available, but they often operate in silos and create duplicate work.
The entrepreneur or team is doing small tasks that should have been included in a plan, a reminder, or a simple workflow.
You have a reliable partner for your website, leads, content, and tools—without having to start from scratch every time.
Every month starts with a clean slate, an agreed-upon scope, and a clear picture of what needs to be done first.
The Digital Back Office reduces backlogs and helps keep the company's digital ecosystem running smoothly.
The Digital Back Office At TWO DOTS, it operates as a monthly digital support service for WordPress, WooCommerce, leads, newsletters, content, small automations, and reporting. It’s not just a virtual assistant, and it’s not a vague “whatever you need.” It’s a structured framework with specific tasks, priorities, and response times.
What We Do
The service covers repetitive digital tasks that require consistency, technical expertise, and hands-on monitoring.
Minor changes to pages, uploading articles or products, checking forms, campaign updates, and basic content updates.
Preparing newsletters, social media scheduling, content calendars, and adapting text for the web, email, and campaigns.
Organizing requests, simple lead workflows, Google Sheets or CRM updates, follow-up reminders, and a brief monthly report.
Small automations, integrating forms with email, Sheets, or CRM, organizing cloud folders, and suggestions for process improvements.
Monthly prioritization, brief status updates, and a clear picture of what has been completed and what the next step is.
Organizing content, links, forms, basic checks, and minor improvements that keep the digital environment running smoothly.
The Digital Back Office begins with data collection and continues with a repeatable, measurable workflow. This way, we know what’s part of the monthly routine, what’s extra, and what needs to be scheduled.
We track websites, online stores, leads, forms, tools, repetitive tasks, and areas where time is wasted.
We determine which tasks are included in the package, which are extras, and which require a separate project.
We define communication methods, priorities, files, access rights, and a practical monitoring process.
We are carrying out the agreed-upon tasks for the month in an organized manner and providing updates on important changes.
We’re wrapping up the month with a clear picture of what’s been accomplished, what remains to be done, and our next priorities.
Packaged Collaboration
Prices are for illustrative purposes only. The final scope is determined following a brief audit of outstanding digital issues and the pace required by the business.
For businesses that need ongoing assistance with their website, content, minor changes, and basic lead tracking.
from 350€/month
For businesses that want ongoing support with content, newsletters, leads, small automation projects, and monthly check-ins.
from 650€/month
For businesses with online stores, sales funnels, CRM systems, multiple tools, or a number of monthly tasks that need to be prioritized.
from 1.200€/month
The prices listed do not include VAT 24%.
For more complex needs—such as e-shops, sales funnels, product launches, CRM, team support, or multiple tools—we can create a custom scope following an audit.
Introductory Meeting
In 15 minutes, we can identify the company’s digital challenges and determine whether the Digital Back Office is the right monthly support solution.
For a better experience, the calendar opens in a new window only when you're ready to select a time.
Schedule a free 15-minute appointmentFAQ
Key questions regarding scope, cost, virtual assistant, e-shop support, and how we’ll work together.
Not exactly. It's a more specialized digital operations service that focuses on websites, e-shops, content, leads, newsletters, automations, and tools.
You may request work within the agreed-upon scope of the package. Anything outside that scope is evaluated and priced separately.
We recommend an initial collaboration period of 2–3 months to achieve tangible results and properly organize the monthly workflow.
Yes. We can help with products, content, minor changes, workflows, forms, newsletters, and day-to-day digital tasks.
If a need goes beyond the scope of our monthly support, we treat it as a separate project with a clear estimate of cost and time.
We start with a brief audit, an assessment of outstanding issues, and the selection of a package. Then we set priorities, define communication channels, and establish a monthly monitoring process.
Reviews
We are keeping the same reusable review layout so that TWO DOTS' services have a consistent and reliable presentation.
Working with TWO DOTS was well-organized and personal. They helped us sort out small but critical digital issues and gave us a clearer picture of the next steps.
Excellent communication, consistency, and practical thinking. The team quickly understood what we needed and provided us with solutions that we could immediately implement in our day-to-day operations.
Excellent technical support and clear guidance. They didn't just focus on the design; they also addressed the structure, the copy, the touchpoints, and the company's overall image.