May 2026

Team in a customer journey mapping meeting

The four levels of customer understanding

The Smashing Magazine article examines the four levels of customer understanding, highlighting the importance of deeply understanding customer needs, barriers and emotions to improve the customer experience. The levels include demographic context, stated feedback, purchase intent and deeper motivations. The essence of customer experience lies in connecting data to human behavior, directly impacting revenue and customer satisfaction.

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TWO DOTS product marketing team reviewing AI agents for e-commerce strategy

How Agent A is changing the product marketing landscape

Ahrefs' experiment with AI agents in product marketing shows how AI can act as a decision accelerator for businesses. Instead of replacing marketers, it acts as an assistant that takes on repetitive tasks, connects data and provides actionable insights. The use of AI agents in e-commerce allows for improved strategies through faster market and competitive analysis, making AI a central tool in the modern business environment.

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Executives discuss AI and cloud infrastructure for e-commerce.

Dell Technologies will present at an investment conference on 2 June

Dell Technologies' presentation at an investor conference on June 2 is not just a briefing for investors. For e-commerce businesses, it's an indication of Dell's technology priorities, such as AI infrastructure and cloud solutions, that directly impact the market. Dell is not just a computer manufacturer, but a major provider of technology solutions that can become competitive advantages for e-commerce.

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Designers collaborate on CSS layout in TWO DOTS' office, improving user experience in e-commerce UX

Mathematical arrangements: how indicators and the number of siblings change the design

The Smashing Magazine article looks at the new CSS functions sibling-index() and sibling-count(), which revolutionize CSS layout by allowing each element to know the position and number of its siblings. These functions can reduce the need for JavaScript and create more dynamic and adaptive e-commerce layouts. Although they are in the experimental stage, understanding and using them can provide a competitive advantage for businesses, improving the flexibility and maintainability of digital stores.

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Entrepreneurs discuss AI SEO strategies in a modern office, showcasing the power of TWO DOTS in AI visibility.

7 rules to increase your visibility with artificial intelligence

The article discusses how AI SEO is transforming brand visibility as responses from AI platforms like ChatGPT and Perplexity change the search landscape. Businesses need to focus on creating content that is trustworthy and recognizable by AI engines in order to maintain their brand value. The strategy includes clarity, consistency and demonstrable strength, making AI SEO critical to the success of e-commerce brands.

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Business leaders at a competitive analysis meeting, with a focus on e-commerce strategy.

Competition analysis: how to analyse your competitors and improve your strategy

Competitive analysis is essential for any e-commerce, as it affects pricing, SEO, campaigns, and user experience. Semrush offers a methodology for understanding competitors and leveraging the data into strategic decisions. Important elements include product tracking, pricing, marketing, and UX. This process is not just observation, but a decision-making tool that can increase revenue and enhance market differentiation.

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A team of professionals are working on AI shopping technology, introducing the TWO DOTS brand as part of Google AI Mode shopping.

Google introduces information agents and universal shopping cart

Google's AI shopping is transforming e-commerce by allowing consumers to discover, compare and buy products with the help of AI agents. These agents act as intermediaries, synthesizing data from product feeds, reviews and structured data to offer personalized recommendations. E-commerce businesses need to organize their data, improve SEO and checkout to stay competitive. AI shopping requires an integrated strategy that combines SEO, marketing and conversion optimization.

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