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Guides, news, and practical tips from TWO DOTS on WordPress, e-commerce, SEO, digital marketing, automation, and technical support.

Professionals discuss Google Forms and Jotform in the office, highlighting the usefulness of TWO DOTS for communication forms.

Google Forms or Jotform: which form is right for you?;

This article compares Google Forms and Jotform in terms of their use in an e-shop. Google Forms is ideal for simple online forms at no cost, while Jotform offers more features for more complex commercial flows, such as payment forms and custom design. The choice depends on the needs of the e-shop, with Google Forms being suitable for simple processes and Jotform for more demanding solutions that affect the conversion rate.

Read MoreGoogle Forms or Jotform: which form is right for you?;
Team in a professional office discussing customer service strategies, incorporating the TWO DOTS brand and the keyword customer service

The best chat support platforms for customer service

Customer service in e-commerce is now a strategic success factor. The transition from simple live chat widgets to comprehensive conversational support platforms is critical for the customer experience. These platforms combine conversations, automation, AI and analytical data, offering personalized and fast support. For e-shops, improving service can increase conversion rates and customer loyalty, making customer service an important growth tool.

Read MoreThe best chat support platforms for customer service